Casa De Olga, Stunning Views - Puerto Vallarta

Yes I wanted to file a complaint against the owner Olga de Figuero the owner of this property.We had a reservation with her from Jan.28/14-Mar.1/14. We were not happy with our accommodations due to construction that was being done directly across from our rental,there was no front door just a gate allowing for very little privacy.The noise and dust from the construction made it impossible for us to stay there.We were promised the apt. called Casa Luna which we did not receive when we arrived we were placed in unit 2 because there was no Casa Luna as we were told by the assistant named Alicia. A Kingsize bedroom ,1 double bed , 2 sofas. Ktichen with stove, refrigerator Ocean/City view 1 bathroom Cable TV Dining area with a view Wireless Internet Mini-bar Access to rooftop patio This was the information posted on the website which is also defective.We tried to contact her on more than one occasion to request a refund and only received the runaround from the owner herself.We feel that she misrepresented her lodgings from the very beginning promising us one thing only to get something that wasn`t what we had paid for.The Wi-Fi was terrible,the unit wasn`t clean when we arrived,the Jacuzzi was defective and the overall service was poor.We stayed for two nights until we found another place to stay.In all fairness she could have least given us most of our deposit back.We were polite and reasonable in every email we sent to her,by the time she contacted us we had already vacated the rental.I have all my e-mails from the very first contact with her,my wire transfer receipt. We feel that we should be fully refunded because we were not satisfied with our rental and on a final note when I tried to register for the Worry Free Lodging on your website,it was impossible because the link for her rental website wouldn`t register in your system,which I had tried on more than one occasion. I feel very strongly that we were taken advantage of,by this property owner. Her website should be flagged as defective,her customer service was extremely poor,and her listing should be removed from your website.Otherwise I will be posting negative reviews about Casa de Olga/http://www.vallartarealtyrents.com as well as your website since this was where it all began.

We spent the month of February, 2013, in a 2 bedroom unit with an unbelievable view of the bay. Spacious, clean, safe and fantastic friendly service. Yes, we will be coming back. No more hotels. We are retired and from Austin, Tx.