Below are some tips and recommendations when using Rentalo's new messaging platform for negotiating with travelers:
Sending Offers - Please make sure that the 'Offer Price' is for the entire stay requested by the traveler. We often see owners submitting nightly rates, instead of a quote for the requested dates.
Sending Messages - Travelers expect offers from property managers, therefore, please try sending them offers as soon as possible. If your property if booked, and you receive an inquiry alert for your property listing, then it is okay to reply with a 'sorry, we are booked' message. However, if you receive an inquiry alert for the location of your property, then please do not reply with the 'sorry, we are booked' message. Travelers sending destination-based inquiries are only interested in offers.
Negotiating with Travelers - Our messaging platform is a great tool for negotiating with travelers. You can send unlimited messages back and forth until you both agree to the terms. You can also take advantage of our multilingual feature to communicate with potential guests in other languages.
How to handle booking requests - Travelers can also send 'booking requests' when they are ready to book a listing. Owners should try to contact these travelers as soon as possible to secure the bookings. Optionally, you may turn Rentalo's EzBookMe feature to let Rentalo collect the booking fees from the travelers. To learn more about this feature, please click the 'EzBOokMe' tab when signed in to your account.
Free listings (or expired listings) – If you have a free listing with us, you can still send offers and messages to travelers via Rentalo’s messaging platform, however, it’s very important to follow our ‘no direct contact’ rules when sending messages and offers to travelers. Using Rentalo’s messaging platform you will be able to receive booking requests from travelers, prior to choosing a paid subscription or renewing your listing. There is no need for you to communicate outside of Rentalo to secure your first booking. During your ‘free’ listing period, please focus on sending offers to travelers and familiarize yourself with Rentalo’s service. We are confident that you will soon get a booking request and upgrade your listing to a paid listing subscription to enjoy the following key benefits:
For additional information and FAQs on our Messaging platform, please read FAQs