As part of Rentalo’s commitment to ensure that transactions among travelers and property managers go as smooth as possible, we recently published a new Owner Verified seal.
All listings showing this seal have been verified by our anti-fraud department. As part of our verification procedures, we require new clients to provide Rentalo with solid evidence regarding the authenticity of the ownership of the property as well as the person responsible for the posting of the listing online.
During this process, we reserve the right to collect information from the new owners such as property deeds, utility bills showing actual address of the property, name of other online directories listing their properties, and specific geographical information about the property’s location.
All inventory displaying this seal is covered by our Worry-Free Lodging Guarantee with up to $5,000 anti-fraud protection. For more information about how our guarantee works, please click here.
Frequently Asked Questions
1. Do you recommend booking inventory that do not show this seal?
There are 2 types of listings in our inventory that do not show this seal:
a. Inventory with “Book Online” option which are covered by our third party reservation sites.
b. Inventory with “Contact Owner” form and no seal. These listings are currently using Rentalo’s free listing services and therefore we are unable to cover these listings under our Worry-Free Lodging Guarantee. We recommend that you follow our Anti-Fraud guidelines and tips to avoid any potential issues when booking these properties.
2. If I reserve a property which is displaying the “Owner Verified” seal, am I automatically covered by the Worry-Free Lodging Guarantee?
No. You will need to register your booking in order to be covered by our guarantee. Please click here for more details.