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Property Owners & Managers Help



Can't Login to My Rentalo

There are a number of reasons why you may not be able to login to Rentalo:
a) Problem with your "cookies"
b) Wrong email address or Rentalo ID
c) Wrong password

Rentalo displays error messages to let you know the reason why you are not able to login based on these reasons:

a) Problem with your"Cookies"

If Rentalo detects a problem with your "cookies" (ie.e, a file that resides on your PC that stores data from internet websites), we will display the following error message:

Oops! There seems to a problem with your cookies.

It looks like your browser does not support cookies from Rentalo. We recommend that you allow cookies from Rentalo in order to have 100% functionality of all our menu options.
WARNING: If you sign in without Cookies, clicking on certain links may cause that you are signed out automatically.

[Click Here to Sign in without Cookies]


Suggestions:
You can click on the button "Here Here to Sign in without Cookies*" to sign in at Rentalo and perform basic tasks such as reply to inquiries, edit property, & make a payment.
Warning: If you choose to sign in without cookies, you will have limited functionality within My Rentalo. Some links will actually cause that your session to be signed off automatically. 

Here are other suggestions:
> Enable "cookies" from Rentalo (see below the instructions for enabling cookies on your browser)
> Delete cookies from your browser (see instructions below)
> Check the "date" on your computer to make sure it has today's date (sometimes cookies are affected by having your computer set with a future date - very abnormal, but true!)
> Or, use a different browser (e.g.. Netscape)
> Or, use a different computer to sign in (to verify that the problem is not Rentalo!)

Instructions for enabling "cookies" on your browser:

If you are using Microsoft Internet Explorer (version 6.0 or newer), click on Tools > Internet Options > Click "settings" under "Temporary Internet Files".  Under Setting, make sure you click "Automatically" under "Check for newer versions of stored pages", and allow at least 5 M for the "Allowed disk space to use", then click ok until you close all tool windows.  Also, under Tools > Internet Options > Security Tab, make sure you use "Medium" or lower as your level of security.

If you are using Netspcape (version 7.0 or newer), Click on Edit > Preferences > Privacy & Security (double click) > Cookies > Click on "Enable cookies based on privacy setting" > click on "view" and select "Medium" as the level of privacy, then click ok until you close all edit windows.
If you are not using Microsoft or Netscape (or you are using an older version), you may need to follow a different set of windows to allow or accept "Cookies" from Internet sites.

Instructions to delete cookies from your browser:

If you are using Microsoft Internet Explorer (version 6.0 or newer), click on Tools > Internet Options > Delete Cookies (under Temporary Internet files).

If you are using Netspcape (version 7.0 or newer), Click on Edit > Preferences > Privacy & Security > Cookies > Managed Stored Cookies > Remove All Cookies

To delete cookies in AOL 8.0
Click on Settings > Click on Preferences > Under “By AOL Feature” Click on Internet Settings > Click on Delete Cookies > When Prompted “Delete all cookies in the Temporary Internet Files folder?” Click Ok > Click on Ok again > After following this steps please close all your windows and restart your computer.

To delete cookies in AOL 9.0
Click on Settings > Click on Internet (Web) Options > Click on Delete Cookies > When Prompted “Delete all cookies in the Temporary Internet Files folder?” Click Ok > Click on Ok again > After following this steps please close all your windows and restart your computer.

If you are not using Microsoft or Netscape (or you are using an older version), you may need to follow a different set of windows to delete your "Cookies" file.

 

b) Wrong email address or Rentalo ID

If you enter a non-registered email address or Rentalo ID, Rentalo displays the following error message:
The email you entered is not registered in our system. Please re-enter your email address or contact us so that we can help you sign in.

Suggestion:
If you don't remember the email address or the Rentalo ID that you have registered in Rentalo, please contact us.

 

c) Wrong password

If you enter an invalid password, Rentalo will display the following error message:
The email you entered is correct, however the password you entered is incorrect. Please re-type the password below or click here so that we can send your password via email.

Suggestions:
Passwords are case sensitive.  Please make sure you are using the correct capitalization when entering your password.
If you do not know your password, click on the "Forgot Password" link under the Sign In button, so that we can email your password to your registered email address.

If you still unable to login, please please contact us to request a password reset.

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