Frequently Asked Questions (FAQs) on Rentalo's Pay per Booking (EZBookME) Listing Option
A Traveler-Friendly, Owner-Friendly, Transparent Booking Platform (with no hidden fees!)
Pay per Booking listing (also referred as EZBookMe) is an online reservation service that facilitates booking among travelers and property owners by providing an online "Book It" reservation form with Paypal and credit card payment options. Rentalo's Pay per Booking platform was designed to be as user friendly as possible for both; owners and travelers. Owners post all-inclusive pricing for their rentals, including all related taxes and fees (e.g. hidden fees). Travelers pay for their bookings online securely, and are backed up by Rentalo's $5000 lodging guarantee. Rentalo collects payments from travelers and send payments to owners, saving owners from having to pay merchant fees.
You first need to create an account and a basic listing information.
Then, choose the option "Pay per Booking" to activate the service. If this is the first time, please allow 1-2 business days upon registering for our staff to activate your account.
Sign-in to your owner account, click on "EzBOokMe" tab, click "Activate/Deactivate" link and follow the instructions and/or requirements to activate the EzBookMe feature.
Creating an account and listing is free. Owners with Pay Per Booking listings pay 2.9% fee per confirmed booking. Rentalo will deduct this fee from the reservation amount collected from the travelers at the time the booking is confirmed by the owners.
As an option, upon owner's request, Rentalo can include traveler's fees (partial or all fees) as part of the owner's fee.
Travelers click the "Book it" button and complete the online reservation form. Owners confirm reservations within 24 hours. Only when owner confirm the reservation, travelers are charged. If owner does not confirm, reservation is automatically cancelled after 7 days. Travelers can also click the "Send Message" button to communicate with the owners prior to booking a property.
As per RENTalo's standard cancellation policy, payments are processed within three (3) business days after the traveler's arrival.
Rentalo may process payments earlier based on the following conditions:
i) Owners must have successful track record handling traveler's reservations.
ii) Owner's cancellation policy must be modified (upon request) to relief Rentalo from having to provide any refunds to travelers in case there are cancellations at the time the payment(s) are processed. Please contact us for more details on this subject.
There are 4 payment options available:
1. PayPal Instant payments -- $0 fee, however you may incur PayPal fees which vary from 1.9% to 2.9%
2. Bank checks -- $0 fee, Allow 5-10 days to receive check(s) by mail.
3. ACH direct deposits -- Next Business day, $10 fee (deducted per payment)
4. ACH direct deposits -- Allow 3-5 business days, $5 fee (deducted per payment)
Please take a moment to choose your payment option by editing your RENTalo's owner profile (Contact Info or Edit item 7).
When travelers pay, we deduct our service fee from the total rental amount for each booking before disbursing the funds to your bank or PayPal account. The fee is assessed on the total cost of the stay, including taxes and fees.
Travelers pay a 7.1% booking service fee per booking directly to Rentalo. This fee is added to the rental fee charged by the owners.
Sign-in to your owner account, click on "EzBOOKMe" tab to find a list of all your bookings.
Rentalo's messaging service was designed to facilitate the communication among travelers and listing owners.
Travelers can use the messaging service to send and receive unlimited offers and/or messages from property owners.
When negotiation is complete and all questions are answers, travelers can hit the 'book it' or 'booking request' button to make reservation arrangements with the property listing owners.
Keeping all communications on the website allows Rentalo to monitor for potential frauds. Additionally, communicating through your Rentalo account provides a clear record of your bookings and communications with travelers before and after transactions are made.
IMPORTANT: Please avoid including any direct contact information such as email, phones or urls in your messages to travelers. We are constantly monitoring these conversations. All violators will be suspended immediately. If you wish to have unrestricted messages with travelers, upgrade your listing.
Security deposits helps protect owners and travelers from accidents that occur during a stay. Accidental rental damage insurance (ARDI) is included on all bookings processed by Rentalo for any damages or accidents, subject to exclusions and limitations that occur to the premises during your rental period up to the coverage selected by the Owners under the EZBookMe activation page. Rentalo offers the following three (3) options of Accidental damage protection for any damages or accidents:
Option 1 - $500 Coverage, requires a minimum owner fee of $15 per booking (minimum, mandatory)
Option 2 - $1,500 Coverage, requires a minimum owner fee of $30 per booking
Option 3 - $3,000 Coverage, requires a minimum owner fee of $40 per booking
In case of an incident, reimbursement will only be provided based on submission of receipt(s) for replacement item or service(s) provided. Owner needs to report to RENTalo of any damage within 72 hours of renter's departure. Receipt(s) must be provided within 72 hours of initial report. We will require a photograph of the damaged property if the damage(s) is over $1,000.
RENTalo is neither liable nor responsible for any property damages or collection of security deposits. Any damages or accident that is not covered under the ARDI policy will be the responsibility of the Traveler and/or Owner. Owners are responsible for making sure their properties are properly insured and protected against any possible vandalism, damages, directly or indirectly during the Travelers stays. Additionally, owners may also add any additional security deposits if desired, as part of the Offer prices (under Pricing), provided this is made clear before the reservation is booked.
Rentalo expects owners to abide by their local laws, agreements, tax authorities, and other applicable regulations. If owners need to collect tax for renting in your city, they most add the tax amount to their listing rental rates. We also recommend owners to include tax requirement details in their listing's description. Owners are fully responsible for managing your tax and other regulatory obligations. Owners should contact tax professionals or city compliance departments for advice about their tax requirements and compliance.
The cleaning fee is a one-time fee charged to each reservation, not a nightly fee.
However, when travelers perform a search or book a property at Rentalo, they should get an all-inclusive rental rate that includes all taxes and fees, in order to reflect the total price to be paid. Therefore, owners should include cleaning fees as part of their listing rental rates (all inclusive pricing). The rate shown to the traveler should be calculated by dividing the cleaning fee by the number of nights for the reservation, and adding that quotient to the nightly rate. For example: 4 nights at a listing with a rate of $100 per night and a cleaning fee of $40:
- Cleaning fee divided by number of nights - $40 / 4 = $10
- $100 + $10 = a nightly rate plus cleaning fee = $110
- Total rental amount for the reservation: $440
This provides the travelers a better overall experience when booking online, and when travelers book, they pay a total amount, with no hidden fees.
Owners are encouraged to disclose the cleaning fees as part of their listing's description or in the pricing tab. Cleaning fees are optional.
Rentalo's Cancellation policy settings are flexible. When a traveler cancel a reservation, the owner's exact payout amount is determined based on the cancellation policy in place at the time of booking. Listings can have different cancellation policy terms. Cancellation policies are automatically set as Standard when owners first activate EzBookMe.
Standard Cancellation Policy: 100% refund is honored to the traveler if booking cancellation is requested 1 day prior to arrival, except fees.
Owners can request modifications to the standard cancellation policy by contacting Rentalo.
Please note that payouts to new owners (or owners without a track record) will occur within 3 days upon arrival of travelers, regardless of the cancellation policy settings. Also, any changes made to the listing's details will only apply to reservations created after the change is made, regardless of check-in date.
Owners should calculate their listing pricing using the following formula: Your Pricing = Your Costs + Additional Rental Costs + Service Fees + Your Profit
- Your Operating Costs -- These are all the costs associated with maintaining your property (mortgage or rent, electricity, association fee, maintenance fees, etc.
- Additional Rental Costs should include taxes, cleaning fees, security deposits, plus any other cost that you may incur in addition to Your Costs.
- Service Fees should include Rentalo's fee (2.9%) to be deducted by Rentalo from the total booking amount.
- Your Profit -- This is your financial gain; the difference between the amount you want to earn, and the amount spent in operating your vacation rental or hospitality business.
The price owners decide to charge for their listings is completely up to them. To get an idea of market prices in your area, search for comparable properties in your destination. There are a number of tools in the market you can use to estimate what your place is worth (please contact us if you need help finding one). If you would like to charge fees that cannot be incorporated into the nightly rate (like parking fee, late check-in fees, pet fees, bike rental fees, etc), we highly recommend that you disclose these fees and additional charges to travelers prior to booking. Before booking a reservation, as part of your negotiations you can make unlimited Offers for a custom price using Rentalo's Messaging platform.
In order to enhance the experience of travelers when booking online, we require owners to confirm / decline within one (1) business day to all booking requests.
This is critical in order for Rentalo.com to provide an acceptable level of service to travelers booking reservations via our site, especially when owners decline booking requests. Please note that Rentalo.com does not process any charges to travelers until owners confirm the bookings.
When bookings are declined, owners are also encouraged to communicate with travelers via Rentalo's Messaging platform, and offer alternatives when possible.
Example 1: Traveler books a property for 5 days, at a nightly rate of $100 (includes taxes & fees)
- Total Booking Amount charged to Traveler: $500 + $35.50 (7.1% traveler fee) = $355.50
- Total Payment sent to owner: $500 - 15 (owner fee*) = $485
- Example 2: Traveler books a property for 1 week for a rental fee of $1,000 (includes taxes and fees)
- Total Booking Amount charged to Traveler: $1000 + $71 (7.1% traveler fee) = $1,071
- Total Payment sent to owner: $1,000 - $29 (Owner fee) = $971
* In this example, the owner fee includes $500 coverage for accidental rental damages (replaces security deposits). Since this case, 2.9% is $14.50, and the minimum owner fee is $15 (per booking), then the owner fee is $15. The minimum owner fee vary depending on the coverage for accidental damage insurance selected by the owner.
Travelers can pay via Paypal using a credit card or funds in their Paypal account.
When travelers submit booking requests using credit cards, Rentalo processes those as "AUTHORIZE" transactions.
Rentalo processes booking charges as "SALE" transactions when booking are confirmed by owners.
If bookings are declined, Rentalo voids the "AUTHORIZE" transactions.
When travelers submit booking requests using Paypal, Rentalo processes those as "PENDING" transactions.
Rentalo processes booking charges as "SALE" transactions when booking are confirmed by owners.
If bookings are declined, Rentalo voids the "PENDING" transactions.
If you have any other questions please contact us.