How to Handle Multiple Booking Requests.
Did you ever have to turn down the guest request because you were already booked? This happens to many owners but very few respond on these inquiries. Show the high quality of your service. Guests will be grateful and consider you in the future! Read on to learn more.
Our Mission Bay Hideaway in San Diego, http://www.missionbayhideaway.com, often gets requests for the same timeframe. There are likely many ways to deal with this, including just ignoring the inquiry if the time is already booked; but the important thing we’ve always kept in mind is how the prospective tenant would feel on the other end of the email inquiry if there’s no response. The prospective client took the time to put together the inquiry with our caliber of property in mind; and an email response is the least they should expect.
When we receive a request for an already reserved timeframe, we always respond with our normal “thank you” for the inquiry and describe the amenities of our apartment; however, we end with the statement, “Unfortunately, someone has already booked your requested week in _____; however, if things change, we’ll contact you immediately.” If their inquiry indicates that their schedule is flexible, we’ll offer other available timeframes. Frequently, we’ve booked the alternative timeframes; and occasionally, when the original tenant has had to cancel, the next in line was able to book the timeframe.
The third thing we do, which is equally as important as the other two, is to network with other landlords in the surrounding Mission Bay and Mission Beach area. Fortunately, a number of our neighbors have beach and bay rentals, and we regularly refer travelers to their websites when we have the requested timeframe booked. A key to this process is ensuring that all landlords have their availability calendars up-to-date. Nothing is more frustrating for us or the traveler, than to have our hopes up that a timeframe appears available, only to discover that the availability calendar is not current.
Mission Bay Hideaway - Brand Spanking New