Vacation Rental and Lodging Businesses Acknowledge the Value of “The Human Touch” and Professional Live Support from Rentalo.com
Vacation Rental and Hospitality Managers Appreciate the “Human Touch” according to a Recent Survey Conducted by Rentalo.com; a Leading Online Directory of Vacation Rentals, Bed and Breakfasts, and Hotels.
Miami, FL. January 19, 2010. For years, many leading travel sites and vacation rental directories have been providing customer support via email only. This common business practice is usually based on economics, and not in the best interest of customers. While many online travel businesses cut corners, one company; Rentalo.com, decided to not only provide toll free access to its professional staff, but also add live chat support. Why not take advantage of what the rest of the internet market was doing and save on operating expenses? The answer was simple: nothing replaces “the human touch”. Since its launch in 1999, the company envisioned a long term strategy for its customers; that they would see and appreciate the value of a company that offers them live support, with easy access via toll-free phone and live chat. Ten years later, Rentalo’s customers voiced their satisfaction with the site’s human customer service support in a recent survey performed by the site.
“…When I telephone your company I always get through to an educated person, that represents any changes I would like to make with ease.” explained Shannon and Neil Cormie, owners / managers of an oceanfront condo in Kona, Hawaii, “When we first decided to rent our condo in Hawaii we wanted to ensure that it was presented in an honorable manner. We checked several companies and found Rentalo to be the most organized. A few years have passed and we are so pleased with the service.”
“…I am getting full value for the money. By the way they always answer the phone with a live person!” shares Gerald Kupka, owner/manager the Staton Creek Lodge and Cabins located in Glacier National Park, Montana “… I have tried several vacation rental sites and only rentalo managed to give me an exceptional number of hits and most important actual reservations.”
“…We were also very impressed with the help we got when we wanted to improve our listing with rentalo.com. All the suggestions we followed resulted in a steep increase of inquiries! Thank you, rentalo.com!” says Marianne Blazer, owner / manager of a vacation villa in St Thomas “We have been using rentalo.com for over 2 years. We do enjoy the simple and very efficient way we can answer all inquiries. Whether we answer directly to the customer or via rentalo.com's provided form, it's fast, precise and not time consuming.”
Kimberly Lang, a property manager who advertises several vacation condos in Destin and Fort Walton Beach area, Florida such as Coastal Dreamer at Water Edge: “…Customer Service is also great. I have had several issues pop up that are not standard and they have worked with me. The company also is available most of the time and offers a timely customer service response.”
Kathy Gough, owner/manager of a modern log cabin in Breckenridge, Colorado:
“…Besides the excellent advertising, Rentalo has also been great to deal with, always has given a quick response, and their customer service reps have always been extremely helpful.”
“It’s very rewarding to see Rentalo’s long term strategy to offer professional live support being acknowledged by our clients” says Francisco Suarez, Manager of Customer Service for Rentalo.com. “Our clients know the difference because there are no sites in the travel and vacation rental industry offering the level of customer support we are offering. This is an important aspect of our business that sets us apart from our competitors.”
Rentalo.com is recognized worldwide as a leading online travel lodging web site. Its broad inventory of vacation rentals, bed and breakfasts, and hotels is accessible through search engines, RSS feeds, affiliate online distribution partners, as well as to tens of thousands of journalists and editors through e-mail, press releases and travel publications. Through selected partnerships, Rentalo’s inventory is available to an online audience of more than 100 million travelers in the United States and abroad. For more information, visit rentalo.com or call (877) 710-5914, 1(305) 558-5577
1-305-558-5577 ext 607