Terms and conditions

These Terms and Conditions (as defined below), together with our privacy policy, constitute our agreement with you, for the Services (as defined below). Together, these are referred to as ‘the “Contract”. The Terms and Conditions shall apply to all contracts for the provision of our Services to the exclusion of all other terms and conditions. No conduct by us shall be deemed to constitute acceptance of any other terms. Acceptance of the Services or proceeding with a Reservation shall be deemed conclusive evidence of your acceptance of these Terms and Conditions. We may change these Terms and Conditions from time to time. You are advised to check the website to consider any changes to the Terms and Conditions which apply to you. Both these Terms and Conditions and those of the Product Operators we work with contain some exclusions and limitations of liability, so you should carefully read these and make sure you are aware of their contents.

Rentalo is a trading name of Enjoy Travel, also referred to as Rentalo.com, we, us, our.

Rentalo is an inquiry and booking platform offering a range or Accommodation, Rental Cars, Airport Parking and other travel products on a worldwide basis (collectively referred to as Products).

  1. Definitions

a)    The following words have the corresponding meanings:

                                          i.         Accommodation(s): the accommodation you have agreed to rent from the Product Operator for the Rental Period in relation to a rental property, hotel room, holiday home, bed and breakfast room, villa, vacation rental or any other type of accommodation;

                                         ii.         Collection Point: as indicated on your Rental Agreement;

                                       iii.         Contract: has the meaning set out above;

                                       iv.         Customer: this refers to you, the person or persons using or proposing to use the Services (also referred to throughout this document as “you” or “your”);

                                         v.         Enquiry; Inquiry: a request for information including prices and Accommodation availability sent from the Rentalo.com website to a Product Operator;

                                       vi.         Local Taxes: any taxes which are not collected as part of the Reservation and payable locally on arrival at the Accommodation, also referred to as City Taxes.

                                      vii.         Optional Extras: those items selected by you at the time of Reservation or on arrival at the Accommodation/collection of the Vehicle. A full list of optional extras can be found on our website;

                                    viii.         Product Operator: the operator of the featured Accommodations, Vehicle or Space for which we act as a Reservation platform;

                                       ix.         Rentalo

a.     For North America; ENJOY TRAVEL AMER LLC, registered in Florida at address 6175 NW 153rd St, Suite 204, Miami Lakes, FL 33014 

b.    For the United Kingdom and rest of world: ENJOY AIRPORT SERVICES LTD at address Unit 7 Borers Yard, Borers Arms Road Copthorne, Crawley, West Sussex, RH10 3LH

c.     (also referred to throughout this document as “we”, “our” or “us”);

                                         x.         Rental Agreement: the agreement setting out the particulars of the Product which you rent from the Product Operator which is subject to the Product Operator’s own terms and conditions;

                                       xi.         Rental Fees: the fees payable by you for the rental of Product, including the fees for any Optional Extras plus and Service Fee plus applicable taxes as indicated;

                                      xii.         Rental Period; Stay: the period from the start date and time shown on the confirmation of Reservation ending on the indicated date and time shown on the confirmation of Reservation;

                                    xiii.         Reservation: your reservation of an accommodation, hotel room, rental car, airport parking space, from the Product Operator arranged by us for the Rental Period specified by you at the time of Reservation;

                                    xiv.         Services: our arranging of the supply of an Accommodation, Vehicle rental, parking Space to you;

                                      xv.         Service Fee: a non-refundable discretional service fee which we may add to your Reservation as renumeration for our Service, such Service Fee always communicated at the point of payment.

                                    xvi.         Space(s): the parking space which you have agreed to rent from the Product Operator for the Rental Period.

                                   xvii.         Terms and Conditions: these terms and conditions as updated from time to time; and

                                 xviii.         Vehicle(s): the car you have agreed to rent from the Product Operator for the Rental Period. This includes the keys for such car and all other accessories or parts present within the Vehicle from the commencement of the Rental Period.

  1. Rentalo’s liability

a)    These terms and conditions apply only to Reservations made directly through this website. Reservations made via a third party’s website, including the website of the Product Operator, are subject to the terms and conditions set out on that website.

b)    We act as a Reservation platform for the Product Operator for the featured Vehicles on our website. You will be contracting with the Product Operator and will be subject to the Product Operator’s terms and conditions. Full details of the terms and conditions are available from the Product Operator. Once we have passed your reservation over to the Product Operator, we have no further legal obligations of liability to you and the Rental Agreement for the rental of the Vehicle will be between you and the Product Operator.

c)     Although we strive to ensure the accuracy of the information on this website, neither we nor our affiliates, suppliers or agents can be held responsible by you for the accuracy of such information. It is solely your responsibility to evaluate the accuracy, completeness and usefulness of all information provided on this website.

  1. Confirming your Reservation and taking payment

a)    The Contract is made between you and us and sets out our responsibilities to you and your responsibilities to us when Reserving Product and purchasing any available Optional Extras. All Reservations are accepted subject to the Product Operator’s current terms and conditions, a full copy of which are available upon request.

b)    All Services are subject to availability. Once you have completed the online Reservation form on our website, we will email you to confirm the availability of the Product within 48 hours (or at least 24 hours before your pick-up time where 48 hours is not possible).

c)     We reserve the right not to accept or fulfil a Reservation. A Reservation is not guaranteed and we may cancel a Reservation if the Product Operator advises that it is unable to fulfil a Reservation for any reason. If this happens, we will tell you, and no charges will be made on your card, or if you have already been charged, we will refund you the amount you have paid but we do not accept any liability for any consequential loss or losses arising as a result of not being able to accept your Reservation.

d)    It is your responsibility to ensure all information provided when making a Reservation is correct and accurate and to ensure you read the confirmation email before travelling. We do not accept any liability for any costs incurred or consequential loss arising due to your failure to provide a valid contact number and email address (or other information required as part of the Reservation) or failing to read the confirmation email before travelling.

e)    Payment for the Reservation on our website can only be made using MasterCard, Visa, Amex and other payment methods indicated on our website from time to time.

f)     If payment by card is declined for any reason, we reserve the right to refuse your Reservation.

g)    All Rental Fees are quoted in the currency of the selected country and include VAT, GST and Sales Tax where applicable. In some cases Sales Tax may be broken out and displayed separately from the Product price.

h)    In some cases a Service Fee will be added to the Product Price. This will always be displayed at the point of check-out and payment and is non-refundable.

i)      Regarding Rental Cars; unless otherwise stated, the Rental Fees include vehicle tax, local taxes, third party liability insurance and rental charges. All rentals are charged on a 24-hour basis. A full day is still charged for any portion of a 24 hour period used. You are responsible for all tolls, congestion charges, parking & traffic fines in accordance with the Product Operator’s terms and conditions.

j)      When a Reservation is made using a different currency to the native currency of the credit card bank, the card issuer will debit the Customer’s account in the local overseas currency and at the exchange rate applicable on the date of processing. A conversion charge may be applicable. This is out of the control of Rentalo and Rentalo adds no additional fees or markup for exchange rates.

  1. Cancellation

a)    You agree to be bound by the cancellation terms imposed by each reservation. 

b)    Unless otherwise stated (and excluding non-refundable Products), you can cancel and receive a refund (less any Service Fee) up to 1 full day prior to your arrival time. 

c)     Non-refundable Products will be stated in the Product info on our website and at the time of making a Reservation. Once the Reservation has been made, you will not be entitled to a refund on a Non-refundable Product.

d)    To cancel a Reservation please contact our call centre by telephone or email. 

e)    If the product you purchased did not have free cancellation and you did not purchase a Cancellation Protection (as detailed below), then you cannot cancel the product without incurring a charge, which may be the full amount of the Rental Fees for the scheduled duration of your Reservation. 

f)     Customers who do not turn up at the Collection Point, or who do not turn up in time, are not entitled to a refund (a “No-Show”). This includes non-receipt of a Vehicle due to insufficient documentation or late arrivals.

g)    Unfortunately, we are unable to refund any unused days or part days if the Vehicle is returned before expiry of the Rental Period. Some of the Product Operators may agree on some compensation but this is not guaranteed and is at their discretion.

h)    In case of an obvious error (including any error in electronic labelling, error in data entry, error of calculation or clerical error) resulting in the display of a price which has obviously been displayed by mistake, we reserve the right to cancel your Reservation, even if it was automatically confirmed by us. You will be informed of this as soon as possible, to allow you to make a Reservation at the correct price, if you wish to. In any case, you will not be entitled to claim compensation from us on the grounds of the cancellation or the related costs, if any, that have been incurred due to an erroneous Reservation which has been cancelled.

i)      We reserve the right to cancel your Reservation if the Product Operator of the Vehicle ceases to trade due to insolvency or closure of any branches. In such circumstances, we may cancel your Reservation with no liability whatsoever. If your Reservation is cancelled, a full refund will be made of all monies previously paid to us to the person that originally paid for the Reservation.

j)      We offer 2 cancellation protection products:

                                          i.         “Cancellation Protection 48” which can be purchased for Pay Now Reservations at the point of check out for an additional cost (shown on our website). This allows cancellations to be made up until the time of collection. A full refund of the car rental and excess protection (if applicable) will then be made minus the cost of the “Cancellation Protection 48” product.

                                         ii.         “Cancellation Protection” which can be purchased for Deposit Reservations. This allows cancellation to be made up to the time of collection and the deposit payment and excess protection (if applicable) will then be made minus the cost of the “Cancellation Protection 48” product.

  1. Delivery and Pick-up Service – Car Rental

a)    On collecting the Vehicle please ensure you inspect the Vehicle for any damage and report any problems to the Product Operator before departing the Collection Point. We highly recommend taking photos/videos of the Vehicle and ensure you are happy that the checkout documentation is correct showing all existing damages. Failure to do this could result in charges being made and as such any damages will be considered new damages.  We also recommend checking the Vehicle with the Product Operator when returning to ensure any damage is agreed. 

  1. No Show and entitlement to refuse a Product

a)    If you simply do not show up at the stated date and time of the start of your Rental Period (a “No-Show”) or within a reasonable time in the opinion of the Product Operator, you may be refused the Rental Vehicle, Space, Accommodation. Please check the Product Operators own terms and conditions or contact our customer support for more information.

b)    In the case of a No-Show you will not be entitled to any refund or any partial refund.

c)     All Product Operators expressly reserve the right to refuse entry due to abuse, drunkenness, violence, suspicion of drugs, or any other untoward activity or action.

d)    All Product Operators expressly reserve the right to refuse entry due to invalid documentation, such as but not limited to – no driving licence (car rental), no ID, incorrect credit or debit card not corresponding to the Product Operator’s terms and conditions as communicated during the booking process.

e)    In the case of refusal for the reasons mentioned in 6.3 or 6.4 of the Terms and Conditions, no refund will be due.

  1. Optional Extras – Car Rental

a)    We offer a variety of waiver and protection options to protect you during the Rental Period at the prices specified on our website. These include:

                                          i.         Deductible protection: For an additional daily rate, in certain circumstances you can reduce your deductible exposure to nil with our "deductible Protection" policy. You are covered up to the amount of deductible for a series of incidents during the Rental Period for the reimbursement of the deductible applied by the Product Operator. This also covers you for any physical loss or damage to the Vehicle for which you are responsible under the terms of the Rental Agreement, including: (a) damage to the Vehicle; (b) fire; (c) theft; (d) vandalism; (e) towing costs relating to the loss or damage; (f) loss of use of the Vehicle; (f) wheels; (g) tyres; (h) windscreen and other glass; (i) underside of the vehicle; (j) roof; and (k) locks and keys.

                                         ii.         You will be required to leave a deposit, or a block on the credit card in the name of the main driver, to the value of the deductible when collecting the Vehicle in the name of the main driver.

  1. Security Deposits – Car Rental

a)    Please note that the Product Operator may require a security deposit at the start of the Rental Period to cover any insurance excess (see Optional Extras above), fuel, or other costs. This will be an amount blocked on the credit card of the main driver. The security deposit is returned/unblocked at the end of the Rental Period provided the Vehicle is returned in the same condition as rented. The amount held will be clearly shown within the “more information” link next to the car of choice and within the specific terms and conditions of the Product Operator before payment is made.

  1. Flight Information – Car Rental

a)    If you are collecting the Vehicle from an airport you should advise us of your arrival flight number when you complete your Reservation, or as soon as possible. If your flight is delayed or cancelled we advise that you contact the Product Operator immediately to notify them. Failure to advise the Product Operator of delays/cancelations could result in your Reservation being cancelled.

b)    We will not be responsible for any failure by the Product Operator to provide the Vehicle, or if the Vehicle is no longer available due to a late arrival of flights, your failure to advise the Product Operator of delays, or if you fail to provide your flight number in accordance with clause 9.1.

  1. Personal Information 

a)    We will collect your personal information and will hold your information in accordance with our privacy policy which is available on our website or on request.

  1. Ending the Contract early

a)    We may end the Contract straight away by providing you with notice if:

                                          i.         a receiving order has been made against you or you are declared bankrupt; or

                                         ii.         you breach any term of this Contract in a way that cannot be rectified.

b)    You may end the Contract immediately by providing us with written notice if we materially break the terms of the Contract.

c)     If the Contract ends early for any reason:

                                          i.         you must pay any amounts owed to us under the Contract and for the losses we suffer as a result; and

                                         ii.         you may lose the benefit of any damage waivers, excess reduction products or insurance.

d)    Nothing in the Contract reduces your statutory rights. If we materially break the Contract by not doing what we agreed to, we must pay for foreseeable losses you suffer as a result. We will not be responsible for your foreseeable losses where you have been able to recover them from someone else. We will not pay for any indirect or unforeseeable losses.

  1. Complaints Procedure

a)    If you encounter a problem with the Product, please inform the Product Operator immediately to give them the opportunity to rectify the problem. If you do not advise the Product Operator at the time it may be difficult to pursue a complaint at a later stage. Our Product Operators will do their utmost to assist with any given request, however assistance cannot be guaranteed. 

b)    If you would like to contact us, we will provide as much assistance as we can. Please contact us on USA +1 (786) 321-8688 or UK (+44) 0330 165 9369 or email info@rentalo.com

c)     Please Note: If you do not take these steps, it is very hard for us to deal with issues that are raised after your rental has ended and we may not be able to fully resolve them. If you take these steps and wish to follow up your complaint when you get home, you must write to info@rentalo.com within 28 days of the end of your Rental Period. You will receive an acknowledgement of your email within 3 business days and we endeavour to answer all customer service queries within 28 days of receiving them. Sometimes we can experience delays if we are liaising with the suppliers. To help us process your query quicker please provide Rentalo with your Reservation number and include all paperwork from the supplier relating to your rental if possible.

  1. General

a)    Assignment and other dealings. We (but not you) may subcontract, assign, delegate, transfer, charge or otherwise dispose of all of our rights and responsibilities under this Contract without your prior written consent.

b)    Entire agreement. The Contract contains all the terms which we have agreed with respect to its subject matter and supersedes all previous agreements and understandings between us (whether oral or in writing) relating to such subject matter. You acknowledge and agree that you have not been induced to enter into this Contract by a statement or promise which it does not contain. All warranties, conditions and other terms (whether express or implied) which are not set out in this Contract are (to the fullest extent permitted by law) excluded from this Contract.  

c)     Variation. No variation of this Contract shall be effective unless it is in writing and signed by each of the parties.

d)    Waiver. Failure to exercise (or to fully exercise), or any delay in exercising, any right or remedy provided under this Contract or by law shall not constitute a waiver of that or any other right or remedy, nor shall it preclude or restrict any further exercise of that or any other right or remedy under this Contract or by law.

e)    Notices. Notices required to be given under this Contract may be sent by email to info@rentalo.com. Notices shall be deemed to have been duly received: (a) if delivered personally, in the case of Rentalo, when left at the registered address, or in the case of the Customer, when left at the address you have provided to us as part of the Reservation process; (b) if sent by pre-paid first-class post or recorded delivery, at 9:00am on the second day (excluding weekends and public holidays) after posting; (c) if delivered by commercial courier, on the date and at the time that the courier’s receipt is signed; or (d) if delivered by email, at the time of transmission.

f)     Third party rights. Any person who is not a party to this Contract shall have no rights to enforce its terms.

g)    Governing law and jurisdiction. This Contract shall be governed by Florida law for USA and English law for rest of world. The parties agree to submit to the exclusive jurisdiction of the Florida courts for USA and the courts of England and Wales for rest of world.